OBJECTIVE: An opportunity allowing me to apply my knowledge of wireless and experience in account management.
SKILLS: 4 years wireless experience in account development and sales, adaptability in fast paced environment, responsive in pressured situations, strong interpersonal skills for relationship building, multi-tasking, event planning, and experience with MS Office applications.
EDUCATION: Western High School 1996 – 2000 Baltimore, MD
T-Mobile USA Account Development R e pr e s e n t a t iv e
August 2005 – Present Beltsville, MD
• Conduct daily site visits to Retail Partner Sales locations providing sales support and training • Conduct side-by-side selling and coaching on delivering effective customer service • Negotiate proper product placement and brand compliance • Develop positive business relationships with assigned partners and serve as a point of contact for questions or problems including individual customer issues. • Provide ongoing product and service training. • Organize and execute sales events. • Participate in weekly sales meeting providing competitive updates, sales and metric performance • Manage expenses for events and business purposes • Resolve customer service issues
T-Mobile USA Retail Sales R e pr e s e n t a t iv e
January 2003 – July 2005 Laurel, MD
• Met and exceeded sales goals • Provided superb customer service experience by taking ownership of customer issues and resolving problems • Diligently performed follow-up measures to retain strong customer base • Managed inventory and loss prevention • Maintained schedule and daily reporting • Handled cash and prepared bank deposits
Wireless Retail, Inc Sales R e pr e s e n t a t iv e
September 2002 – December 2002
Owings Mills, MD • Sold an array of wireless products and services including AT&T Wireless, Cingular, T-Mobile, Verizon, Nextel, and Dish Network • Other duties included store opening and closing, training, cash handling, and preparing bank deposits
AWARDS AND HONORS:
• 2006 Annual Winner’s Circle • Q1 2006 Winner’s Circle • Q1 2006 Director’s Club